Expert support
Support is at the heat of Evance, because we love to see our customers grow.
Training videos
We have a growing collection of training videos from changing your company phone number, all the way to how to make a refund and everything in between. Available 24/7 this resource is one of our most used facilities by our members.
Guides
We're writing a library of useful guides that are designed to help with a variety of issue: from the principles of Shipping & Handling to product import/export guides; how to locate your PayPal Express API signature to image aspect ratios.
Ecommerce blog
Ecommerce is a constantly evolving, forever changing environment no matter your sector. We're constantly on the look-out for interesting stories, helpful information, ecommerce news or "just for fun" stories.
Email & phone support
If you're out of ideas, need assistance, would like advice, or would like to report a bug we're here to help. We're available to you by both phone and by email should you need us.
Personal training
Members to Evance have access to personal remote training. We can train up to 6 users remotely at the same time. If you're fortunate enough to be within a reasonable distance from our office in Ipswich why not come and visit us for a more personal face-to-face training session.
Professional services
We've been helping businesses set-up online since 1999 and know what it takes to make a successful ecommerce website. Our team of experts can tailor a range of professional services around you. We'll can help steer you in the right direction, identify and carry out improvements to your site, give advice on marketing in your industry and more.