Questions & Answers

Many of the questions we're frequently asked

Membership

Evance has a growing community. Often, our members have questions before joining.

Why is Evance more expensive than a hosting account?

Membership fees include a lot more than hosting. In essence your membership is divided up into the existing software licencing, hosting, support, security, and perpetual upgrades.

Are there any contracts to sign?

No, obviously we hope that you'll love Evance and won't want to leave, but if you do decide to leave our fabulous company you're free to do so. 

Can I upgrade/downgrade between plans?

Yes, because you're not tied into a contract you're able to upgrade/downgrade at any time.

Hosting

Evance is a fully hosted solution - we worry about the infrastructure so you don't have to.

Do I need to have my own website address?

We recommend having your own domain but it's not required to get started. We'll provide you with an "evance.me" sub-domain until you want to use your own domain.

Can I use Evance with a sub-domain?

Yes, we can host your site on any domain or sub-domain.

Can I host Evance on my own server?

No, Evance is a fully hosted application. This means you can't download our software to host on your own server.

Can I get more storage if I need it?

Evance has unlimited storage with a fair use policy. Whilst we don't restrict your storage we monitor usage. We may contact you if we feel your storage usage falls outside our expectations for your plan

Will you host my email?

No, we only host our application. There are many superb email providers we simply can't compete with. 

How much bandwidth am I allowed?

Bandwidth is unlimited on all of our subscriptions. This means we do not place any limits on traffic going to your site. We believe that our subscribers shouldn't be penalised for having a popular website. We may, in rare circumstances, contact you if your site is using unusually high levels of bandwidth affecting other subscribers detrimentally. 

Taking payments on-line

E-commerce continues to expand, but the ins and outs of trading on-line continue baffle even seasoned traders.

Do I need my own merchant account?

If you'd like to accept credit/debit cards through a payment gateway other than PayPal Express then you will require your own merchant account. We'll be happy to assist you if you need help.

Do you charge transaction fees?

No, we will not charge transaction fees on your sales on top of any other merchant facility or payment gateway - we wouldn't want to eat into your profits. The membership fee you sign up to is all that you will pay.


Security

Security is one of our top concerns, it turns out it's high on your list too - just as it should be.

Do I need my own SSL Certificate?

All of our plans include a shared 256-bit SSL certificate. If you would like your own SSL Certificate please contact us.

Will my site be backed up?

Yes, we have a comprehensive on and off-site backup solution in place for disaster recovery. 

Is Evance PCI Compliant?

Yes, we take security seriously. Evance is regularly monitored for security vulnerabilities both on our network and software. 

COVID-19 NOTICE – Business as Usual
Evance continues to provide all services and support throughout this difficult period. See our full statement here .