Many of the questions we're frequently asked
Evance.it has a growing number of members in our community, but often they've had question before joining.
Membership fees include a lot more than hosting. In essence your membership is divided up into the existing software licencing, hosting, support, security, and perpetual upgrades.
No, obviously we hope that you'll love Evance.it and won't want to leave, but if you do decide to leave our fabulous company you're free to do so.
Yes, because you're not tied into a contract you're able to upgrade/downgrade at any time.
Evance.it is a full hosted solution, which means we worry about the infrastructure so you don't have to.
Whilst we recommend having your own URL it is not required to get started. We'll provide you with an Evance.it URL to access your site.
Yes, we can host your site on any domain or subdoman.
Evance.it is a cloud based software as a service, which means everything is hosted on our purpose-built infrastructure. Sorry you can't download our software to host on your own server.
Yes, whilst all price plans come with a default amount of storage, you are able to have more. In fact, we will contact you if your site goes over your storage limit. You may purchase added storage at any time, simply contact us.
Whilst we are able to provide POP3 and IMAP mail services we strongly recommend using a dedicated email service such as Google Apps for your email accounts.
Bandwidth is unlimited on all of our subscriptions. This means we do not place any limits on traffic going to your site. We believe that our subscribers shouldn't be penalised for having a popular website. We may, in rare circumstances, contact you if your site is using unusually high levels of bandwidth affecting other subscribers detrimentally.
E-commerce continues to expand, but the ins and outs of trading on-line continue baffle even seasoned traders.
If you'd like to accept credit/debit cards through a payment gateway other than PayPal Express then you will require your own merchant account. We'll be happy to assist you if you need help.
No, we will not charge transaction fees on your sales on top of any other merchant facility or payment gateway - we wouldn't want to eat into your profits. The membership fee you sign up to is all that you will pay.
Yes, in fact Azexis Ltd, our legal entity, is a Visa Approved Merchant Agent. We're regularly monitored for security
vulnerabilities both on our network and software.
Security is one of our top concerns, it turns out it's high on your list too - just as it should be.
We recommend that you have your own premium SSL certificate, but it is not a requirement. All of our membership fees include a shared 256-bit SSL certificate. If you would like to buy your own SSL Certificate we have a variety available for purchase.
Yes, we have a comprehensive backup system in place. Individual website content and data is backed up daily to an off-server location. All servers have disaster recovery snapshots taken every two hours located locally and within an alternative data centre.
Disaster recovery is reassuring, but what if you accidentally delete a bunch of data? Fear not, we also have what we call "accident recovery". All site content and data is backed up daily into an environment that allows us rapid access to restore your data.
Didn't we just have this one? Yes we did, but it's so important we thought it was worth mentioning twice. Azexis Ltd, our legal entity, is a Visa Approved Merchant Agent. We're regularly monitored for security vulnerabilities both on our network and software.
Become a member and you'll be helping us to remedy that problem.