Evance allows you to map any number of domain names to your Evance domain and have one preferred domain.
Before you can map a domain name to your Evance domain you will need to purchase a domain through a domain registrar. We advise using a company that specialises in domain names and offers a control panel from which you can control your domain. Domain names are usually registered on a 1 or 2 year basis, so it is important to ensure you make use of the auto-renewal service with your registrar.
Let's say you purchased a new domain called
example.com and you want to map
www.example.com (a sub-domain)
(a root domain) to
example.evance.me (your Evance domain).
Go to the settings page.
On the settings page click on "Channel Settings" under "My Business".
Click on the Channel you wish to edit. In this case we want to edit
example.evance.me, but you will find your
own account domain in your Channel list.
Scroll down the page till you find the "Domains" section.
You will notice that your Evance domain is pre-populated. Click the "Add custom domain" button and you will be presented
with a new dialogue window. Follow the instructions on the "Add Existing Domain" dialogue. You will need to repeat this
process for both your sub-domain and your root domain e.g.
you are using Evance as an extension of an existing site using a sub-domain only (such as
you only need to do this process once for that sub-domain.
Evance offers advice on changes to your DNS using a CNAME, but this may not be strictly true if you wish to use Evance on a root domain and we'll address this below. Once you have entered your domain press the "Add domain" button. The dialogue window will close and you'll find your new domain added to the list.
Evance is now awaiting changes to be made to your domain's DNS (Domain Name Server) settings. The DNS settings are managed by your domain's registrar.
A sub-domain is any prefix to the domain you originally purchased, so www.example.com is a sub-domain of example.com (your root domain).
www.example.comweb address the prefix to enter would be "
example.evance.me. You should enter the domain and not an IP address.
Root domains are set-up slightly differently to sub-domains for incredibly geeky technical reasons. Some registrars support CNAME entries for your root domain using CNAME flattening, if so you can execute the same steps for your root domain as you did for your sub-domain. The difference will be that the original location field should contain nothing or an @ symbol. However, most registrars do not currently support CNAME flattening so you will most likely need to execute the following steps.
Once you have made the relevant changes to your DNS you will need to ensure that Evance is connected to your domains before changing your preferred domain. If they have successfully connected you should see something similar to:
The blue tick to the left of your Evance domain indicates that this is currently your preferred domain. Click on the "Options" button to the right of the domain you wish to make your preferred domain:
Click "Make Primary Domain".
You will be presented with a new dialogue window. Follow the instructions on the window and if you are happy to proceed press the "Continue" button.
Caution: If your own DNS settings have not resolved you may temporarily lose access to your Evance account till they have resolved. If you are still unable to access your account after 48 hours please contact your Evance account manager.